Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Annual plans cannot be refunded if our courses have been accessed, or any certificates have been earned. Please see our
refunds policy for more details.

If you have further questions on refunds, please email our customer support at info@fe.training.

You can cancel your plan at any time until 24 hours before your free trial or annual plan ends.

If you forget to cancel your plan before it renews you are eligible for a refund within 72 hours of the renewal. You will not be eligible for a refund if you earned any certificates within the 72 – hour refund window.

Please email our support team at go@fe.training if you have further questions.

You will have access to the platform until the day the plan expires, and you can download any certificates earned during that period.

If you have a discount code, it will apply to each annual payment e.g 25% off each annual renewal.

Yes, student discounts are available for those in full-time study. Please reach out to info@fe.training with a photo of your current and valid student ID to qualify.

If you wish to change or upgrade your Felix plan, you can select the
plan you want and upgrade
with your Felix login. If you have more questions, please email our support team at go@fe.training.

We have three plans available which includes our Free plan, Boost plan and Pro plan. Please refer to our subscription plan page
for more details.

We accept payments via credit or debit card or PayPal. If you are experiencing difficulties with payment, please email our support team at info@fe.training.

Your annual membership will automatically renew. If you don’t want to renew your plan, you can cancel it before the renewal date.

No. All our online courses are available in one annual price and there are no additional fees required to earn any your certifications.

All undergraduate and postgraduate students in the UK can visit
Student Beans
to verify their ID and receive a discount. Students outside of the UK should contact info@fe.training.

Student discounts cannot be applied in conjunction with any other discounts.

Yes, you would receive the discount available at the time. We also consider how many months into your subscription you are.

Access to our courses coincides with your subscription term, therefore you would have twelve months to complete your course(s) and subsequently get certified.

Unfortunately, pausing is not an option.

Felix is our all-in-one toolkit for finance professionals, packed with hundreds of hours of learning content and real-world finance tools. All our online courses will be delivered through this platform.

No, any complete module will count as completed across all micro-degrees, making it even easier to earn more certifications.

No, all online courses in our plans are available in English.

Most of our online certifications are suitable for students, graduates and finance professionals who are either looking to land an entry level position or move to a different team within the finance industry. Our content and assessments cover everything you need to know from the fundamentals in accounting, modeling and valuation to advanced practical case studies. Please refer to the recommendations on each course for more details.

You have unlimited access to all our courses within your annual Felix plan. You can complete all videos, exercises, try-outs and assessments at your own pace.

The right course for you will depend on your current skills and career ambitions. If you’re not sure where to start, why not take our
Career Quiz?

Yes, with either the Felix Boost and Pro plan, you would have unlimited access to all sixty-four courses at once and have the option to study whichever course you choose to. Many playlists count towards multiple qualifications.

Please refer to the hours listed on each of our courses for their estimated completion time.

Average course completion is dependent on how much time you can devote to your chosen course, your personal learning style and studying habits. However, per week, on average, our engaged subscribers spend between eighty to two-hundred minutes watching Felix content which means a Micro degree of forty-nine hours could be completed in approximately four months.

Unfortunately, we do not offer one-to-one mentoring or coaching but there are resources in our Professional Skills and Careers section on Felix.

Here

you will find sector specific interview guidance and other advice on breaking into banking.

If you have additional questions, please email our support team at go@fe.training.

All our exams are made up of multiple-choice questions drawn from a randomized question bank. The Modeler Skills Certificate includes a case study assignment which requires you to build and submit a financial model, this will be reviewed by an instructor.

The pass mark for each exam and assignment is 70%.

Each exam will offer 2 attempts (this includes 1 free resit after the first attempt). You have unlimited attempts for try-outs and quizzes as they are aimed to help you prepare for the topics in the exam.

Yes, you will receive a completion certificate after completing a free course. Learn more about our different certificationshere.

No, all certificates are digital and can be downloaded and shared on your LinkedIn profile. If you would prefer a physical certificate you can print your certificate through the link provided from your digital version.

Yes, if you successfully pass all parts of any micro-degree, you will earn a micro-degree certificate. All completed skills certificates collected will count towards your micro-degree (applied to all relevant micro-degrees on the dashboard).

A link to your certificate will be emailed to you after completion, you can access this via ourcredentials portal

.

Our certifications are not available to purchase individually but you can access them through an annual Felix plan. With an annual plan you can still complete an individual course and benefit from access to even more of our certifications and specialist courses.

All courses are certified. When you complete your last exam you’ll be able to access a Completion Certificate, Skill Certificate or a Micro-Degree.

Yes. While compatible with all systems, you may find it easier to follow along when using a Windows device for some Excel workouts which are Windows based for shortcuts. Find out some tips from Excel shortcuts for Mac and Windows

.

If you have more questions please email our support team go@fe.training and we’ll be happy to answer any of your questions.